Why customer service is integral to business success
Providing excellent customer service is often essential for a business to succeed. Even with a strong product and competitive pricing, a business can struggle if its customer service doesn’t meet…
business_news
Workers’ rights reforms prompt a third of employers to curb hiring
A CIPD survey finds 37% of employers plan to cut permanent hiring due to the Employment Rights Act, with more than half expecting increased workplace disputes. Read more: Workers’ rights…
Gender pay gap won’t close until 2056 at current pace, warns TUC
The TUC warns the UK gender pay gap, currently 12.8%, will not close for another 30 years without faster reform, with finance showing the widest disparity. Read more: Gender pay…
BrewDog put up for sale as advisers explore break-up options
BrewDog has appointed advisers to explore new investment options, including a potential sale or break-up, after losses and bar closures amid a challenging trading climate. Read more: BrewDog put up…
Andrew’s time as trade envoy should be investigated, says Vince Cable
Former business secretary Sir Vince Cable has called for a police investigation into Prince Andrew’s time as UK trade envoy after US files suggest he shared confidential material with Jeffrey…
Record profit for Sir Gerald Ronson’s forecourt empire
GMR Capital, parent of Rontec, posted a record £98.4m pre-tax profit as its forecourt estate surpassed £1.5bn in value despite falling revenues. Read more: Record profit for Sir Gerald Ronson’s…
Banning WFH is lunacy, and the politicians out of touch enough to mandate it are too
Let’s get something straight right at the outset: The idea of banning working from home is not merely daft, not a bit ill-advised, but a spectacular, full-on intellectual car crash…
Alphabet ramps up AI spending with up to $185bn capital plan
Alphabet plans to spend up to $185bn this year as it accelerates AI investment, reporting strong fourth-quarter results but facing investor scrutiny over soaring costs. Read more: Alphabet ramps up…
Greene King considers job cuts as soaring costs squeeze pub sector
Greene King is reviewing up to 100 head office roles as Britain’s second-largest pub operator battles rising taxes, labour costs and weakening consumer demand. Read more: Greene King considers job…
Mark Dixon: ‘Banning working from home is idiotic’
In an interview with The Times, IWG founder Mark Dixon defends hybrid working, criticises calls to ban WFH and reflects on Regus, WeWork and a possible US listing. Read more:…